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WILLPOS A20
WILLPOS B20
WILLPOS C10
WILLPOS M30
Display LIUST-A00/A10
Display TFTST-A10/A20
Drawer DRWST-51A
Keyboard PKBST-50
TRST receipt printer range
Toshiba TCxFlight
storeMate® Central Office
storeMate® Mobile Assistant
storeMate® Mobile Self Scanning
storeMate® online
storeMate® Order Pick&Pay
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storeMate® Point of Sale
storeMate® Self Scan Kiosk
B-EX4D2
B-EX4T1
B-EX4T2
B-SA4TM
B-SX5
B-SX6
B-SX8
B-852
B-EV4 Series
B-FV4 Series
B-SA4TP
DB-EA4D
B-EP Series
MD-480i
APLEX4
Display TFTST-56T touch
Operation unit LKBST-56 - NaviKey model
Operation unit LKBST-56 - Stand type
Operation unit LKBST-56 - Touch panel model
Operation unit LKBST-65
Printer TRST-56
ST-70
ST-7000
ST-71
ST-A10
WILLPOS B10
AG2
AG3
AG4
AG5
AS1 for flat-head printers
AS1 for near-edge printers
AS2
AS3
AW3
RG2
RS1
SG2 for flat-head printers
SG2 for near-edge printers
SS1
SW1
WG3
LT Series (labels)
e-STUDIO257
e-STUDIO306LP
e-STUDIO307
e-STUDIO357
e-STUDIO457
e-STUDIO477s
e-STUDIO507
e-STUDIO527s
e-STUDIO2006
e-STUDIO2007
e-STUDIO244CS
e-STUDIO2505F
e-STUDIO2505H
e-STUDIO2506
e-STUDIO2507
e-STUDIO2507i
e-STUDIO263CP
e-STUDIO264CS
e-STUDIO332S
e-STUDIO383P
e-STUDIO403S
e-STUDIO430S
e-STUDIO470P
e-STUDIO520P
e-STUDIO530S
e-STUDIO2050C
e-STUDIO2550C
e-STUDIO2551C
e-STUDIO255CSE
e-STUDIO287cs
e-STUDIO3055CSE
e-STUDIO347cs
e-STUDIO407cs
e-STUDIO4555CSE
e-STUDIO5055CSE
e-STUDIO5560C
e-STUDIO5560CPRO
e-STUDIO6560C
e-STUDIO6560CPRO
e-STUDIO6570C
e-STUDIO6570CPRO
e-STUDIO557
e-STUDIO657
e-STUDIO857
BS-C10
BIG3
BIG3 Touch
Clean Cash
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Home / Services and support
   Services and support
Services and support
  Toshiba services
The professional consultants you can trust
 
 

• A single account manager per customer; your trusted point of contact.

• Call centre support with a personal touch: nearly 100 support staff at your service 7/7.

• Multi-vendor maintenance support (on site or in our workshops).

• Modular system approach and personalised service.

• Logistics: more than 300,000 shipments/year throughout the EU supported by our local logistics network, for you.
 

 
     

World-class technical expertise and European logistical services at your fingertips

Every day, we at Toshiba work with many small, medium-sized and global enterprises in a complex world without boundaries. We listen and we understand your needs, regardless of the size of your organisation. This enables us to deliver a breadth of ICT services born from a long tradition of serving people across the globe every day since 1950.

We empower our customers thanks to our European service support network in 11 countries with over 500 ICT, retail and supply chain specialists at your disposal, as well as with our extensive partner network in the other European countries.

Toshiba - the professional technology consultants you can trust.
So your customers can continue to trust you.

Project Management

TOSHIBA TEC project managementIn today's knowledge-based environment, the retail industry is undertaking projects to deliver complex products to satisfy equally sophisticated client needs.
In addition, the speed at which the economy moves and the pressure to continuously improve time-to-market, is driving all of us to achieve better response times and improve quality.

Toshiba excel in the application of knowledge, skills, tools and techniques, to a broad range of focused activities, in order to meet the requirements of the particular project.

 

  • Integration: localisation and configuration of the customer ICT platform, including the appropriate software.
  • Installation: delivery, installation and start-up of the customised solution.
  • Pan-European deployment securely controlled by a European project team.

 

Support

Services are our forte. We concentrate on the essentials to help drive the overall strategic objectives of our customers. Toshiba is a can-do enterprise with a track record for high uptimes.

Call centreTOSHIBA TEC call centre

  • Telephone support (diagnostics, problem solving…)
  • Remote technical support
  • Preventive maintenance
  • IT infrastructure management
  • On-site support coordination and dispatch.

 

MaintenanceTOSHIBA TEC maintenance

  • On-site intervention, participative maintenance and RMA (Return Merchandise Authorisation)
  • Multi-vendor hardware support (Wincor Nixdorf, NCR, IBM, Jujitsu, Datalogic, Metrologic, Motorola…)
  • Dedicated account manager
  • SLAs (Service Level Agreements).

 

LogisticsTOSHIBA TEC logistics

Toshiba's European Logistics Centre is at the heart of a pan-European network of spare parts distribution centres at each of our sales offices.

 

Training

TOSHIBA TEC trainingDesigned to meet the training and education needs of our customers in Europe, Toshiba has an established network of training agents.
This guarantees the best possible use of your installation, covering general areas as well as application specific solutions thanks to our methodical approach.

 

 

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